REFUND POLICY

The Basics

Because our products are handcrafted and made for personal care use, all sales are final and we do not offer refunds.

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Why?
Due to the nature of our haircare products, we cannot accept returns or exchanges once a product has been opened or used. This helps us maintain the highest standards of hygiene and product integrity.

Damaged or Incorrect Items:

If your order arrives damaged or if you receive the wrong item, please email us at [sarah@blacksoilllc.com within 7 days of receiving your package. Include your order number and a photo of the issue. We’ll review your request and, if eligible, offer a replacement or store credit.

We appreciate your understanding and support of small-batch, handcrafted care.